FREQUENTLY ASKED QUESTIONS
Ordering Questions
Yes. All orders are processed through Shopify's encrypted and secure checkout system to ensure your information is protected at every step.
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.
If you didn't receive a confirmation email, the order likely didn't complete. Any "pending" charge you see is temporary and will usually clear within 48 hours, depending on your bank.
Orders can be cancelled within 5 minutes of placing them using the confirmation page. After 5 minutes, please contact support immediately. We'll do everything we can, but because we ship quickly, cancellation is not always guaranteed. If your order has already shipped, you may request a return once it arrives.
Address updates are time-sensitive. Contact us as soon as possible, and we will attempt to update your order before it is shipped.
Shipping Questions
United States: $6.99 for orders under $75. Free shipping on U.S. orders over $75.
Canada: Free standard shipping on orders over $300 CAD.
International: Shipping rates vary by destination and weight.
Free shipping applies after discounts and before tax.
Most orders ship within 1–2 business days.Orders placed on weekends or holidays ship the next business day.Peak seasons or new drops may experience slight delays.
Yes — once your order ships, you’ll receive an email with tracking details. Please allow up to 24–48 hours for tracking to begin updating.
Delivery time depends on your selected shipping method:
U.S. Shipping:
- Next Day: 1 business day
- 2-Day: 2 business days
- Expedited: 2–3 business days
- Standard: 4–5 business days
International Shipping:
- USPS First Class: 1–5 weeks
- Worldwide Priority: 5–10 business days
- DHL / UPS Expedited: 3–10 business days depending on your region
Yes. Customs duties vary by country and are the responsibility of the customer.
If a package is refused and returned to us, the item cost will be refunded. Shipping charges are non-refundable.
Delivery Questions
We sincerely apologize.
Please email us with:
- Your order number
- A photo of the item received (including size tag and packaging)
We will send a prepaid return label and send the correct item right away.
Carriers sometimes mark packages delivered before they physically arrive.Please allow 2 business days, and check with neighbors, building offices, or your mail carrier.If the package does not arrive after 2 days, contact us and we’ll help you with next steps.
If you purchased shipping protection, we will assist you with a claim and replacement.If shipping protection was not added, please contact the carrier for assistance, and our support team will guide you through the process.
Returns & Exchanges
Items may be returned or exchanged within 60 days if they are unworn, unwashed, and in original condition.
Socks and undergarments cannot be returned for hygiene reasons.
Refunds can be issued to the original payment method (handling fee may apply), or as store credit (no fee).
Once your returned item arrives at our facility, processing typically takes 2–7 business days. You’ll receive a confirmation email once processed.
For U.S. customers, exchanges and store-credit returns include a free return label.Refunds to the original payment method may include a handling fee.International customers are responsible for return shipping and duties.
Please email us with:
- Order number
- Product name or model number
- Clear photo or video of the issue
We’ll review and provide the best solution.
Product Questions
Yes. Fit details and sizing recommendations are listed on each product page.You may also view our general size guide or contact support for help choosing the right size.
Many of our pieces restock based on demand. To be notified:
- Select your item and size
- Click “Notify Me When Available”
- Enter your email
Sale items marked in red are typically discontinued.
Wash cold on a gentle cycle and hang dry for best results.Avoid high heat or machine drying, as this may cause shrinkage or wear over time.Items that have been washed cannot be returned or exchanged.
CONTACT US
Email: support@kapikey.com
Phone: 1-762-409-9897
Hours: Monday–Friday | 9:00 AM – 5:00 PM
(U.S. Eastern Time)
SHIPPING
https://www.tapstitch.com/help-center/faq/detail/shipping-cost
